For Patients

All Manly Haematology appointments need a valid referral from a GP or other medical specialist. The referral from your GP will be valid for 12 months from your initial visit, whereas a referral from another medical specialist will only be valid for 3 months from your initial visit.

A valid and current referral will entitle you to a Medicare rebate. This can be claimed for you by the Manly Haematology reception staff after any consultation. Referrals from other health professionals, such as physiotherapists, are not accepted by Medicare for specialist consultations.

Consultations are by appointment only.

Some appointments can be conducted by telehealth, at Dr Hugman’s discretion and usually following an initial in-person consultation. If you think a telehealth appointment may be suitable for you, please discuss this with reception when booking.

All new referrals are triaged, and available appointment times allocated based on clinical urgency. All patients are automatically added to a cancellation list that can be utilised in the event of someone else changing or cancelling their appointment.

Once your referral has been triaged, our reception staff will call you to make an appointment. At this stage they will establish your preferred method of communication.

At the time of making your first appointment the reception staff will explain how to complete your Registration and Health Questionnaire. Both are very important for us to prepare for your appointment.

The reception staff will send a letter of confirmation of your appointment with the Registration form and Health Questionnaire instructions. You will also be sent an SMS reminder a few days before the appointment.

We aim to give patients appointments as soon as possible. To help this, please give as much notice as possible if you cannot attend your appointment, so we can offer this appointment to patients on our cancellation list.

If you wish to reschedule or cancel an appointment, please contact our reception staff directly on 02 9052 1896. Cancellations and rescheduling require at least 2 business days’ notice otherwise a non-Medicare refundable cancellation fee will be charged.

The Patient Portal is described at the top of this page.

At the time of your first appointment, we will need to confirm the details provided at registration, so please bring with you your:

• A valid referral from your GP or other medical specialist
• Medicare card
• Pension, concession or DVA cards
• Private health insurance card, if you have one (only needed if hospital treatment is arranged)
• Emergency contact details
• Contact details of other health professionals you currently see
• Registration form and Health Questionnaire (unless completed online)

For all appointments please bring:

• List of your current medications (or Webster-pak medication pack)
• Results of any recent tests (blood/urine tests)
• Reports of any imaging (e.g., X-rays, CT, or MRI scans)
• Any other relevant letters from doctors or other health care providers

You can also upload pictures of these documents or medications to your Patient Portal.

During a Manly Haematology consultation, you can expect a comprehensive assessment including:

• A detailed evaluation about your current problem, including your symptoms and current medications
• A review about your past medical history, previous operations, and your family’s medical history
• A physical examination
• A discussion and explanation of any recommended tests or treatment options

Afterwards a detailed letter will be sent to your referring doctor (which can also be sent to your specialists) and can be uploaded to your Patient Portal and My Health Record.

The initial consultation is approximately 45 minutes, and subsequent appointments are 20-30 minutes duration.

Manly Haematology is a private practice and does not bulk bill. A fee applies for each consultation. You pay the full fee, and Medicare then pays your rebate to you. Please contact reception on 02 9052 1896 for current consultation fees.

If you have a valid referral and are registered with Medicare, you should be entitled to a Medicare rebate. The amount depends on the type of consultation. Reception can lodge your rebate claim for you at the time of payment, and it is typically deposited into your bank account automatically within one business day.

Private health insurance does not cover outpatient medical consultations, and additional fees may apply if you are referred for pathology, imaging or other services.

Medicare Safety Net

If you attend multiple private specialists, you may be entitled to the Medicare Safety Net, which can provide additional rebates for your out-of-pocket costs for the calendar year. Individuals are registered automatically – it is worth checking with Medicare that your family unit is registered too.

Following your consultation, you will be contacted by Manly Haematology reception staff to arrange payment.

Manly Haematology is located on Level 5, 22 Darley Road, Manly NSW 2095.

We are located opposite Manly Village Primary School. The entrance to the building is through some double glass doors between Forsters Solicitors and The Agency real estate agents. A directory in the ground-floor foyer lists every tenant by floor, including Manly Haematology. Take the lift to the fifth floor and turn right as you exit – our office is within the Beaches Babies suite, so you will share their waiting room. Douglas Hanly Moir Manly pathology service is also on Level 5.

Parking

There is limited timed, free on-street parking nearby. There is also an underground parking station at Coles Manly Carpark located at 10 Wentworth St, Manly NSW 2095. Parking is free for the first 2 hours.

Wheelchair Access

The building has a lift and there are no stairs within the clinic.